Returns & Exchanges Policy
At Itone Japan, we strive for complete customer satisfaction and offer a 30-day return window for all unused items in their original packaging. Please ensure your return request is initiated within this timeframe to qualify for a full refund or exchange.
Initiate Your Request
Contact our support team with your order number and the reason for your return to receive a Return Authorization number.
Prepare Your Package
Securely pack the items in their original Japanese packaging, ensuring all tags, manuals, and protective materials are included.
Ship the Item
Affix the provided return label to your package and drop it off at any authorized carrier location or schedule a pickup.
Quality Inspection & Refund
Once our warehouse receives and inspects the item, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing