Frequently Asked Questions
Everything you need to know about shopping with Itone Japan.
Are your products authentic and shipped directly from Japan?
Yes, all our products are 100% authentic and sourced directly from authorized distributors in Japan. We ship every order from our warehouse in Tokyo to ensure the highest quality standards.
How long does international shipping take?
We typically process orders within 1-3 business days. Depending on your location and the shipping method selected, delivery usually takes between 5 to 14 business days.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are encrypted for your security.
What is your return policy?
We offer a 30-day return policy for unused and unopened items in their original packaging. Please contact our support team to initiate a return request.
Will I have to pay customs duties or import taxes?
Customs policies vary by country. Customers are responsible for any import duties, taxes, or brokerage fees that may be applied by their local customs office upon arrival.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress.